Everything, quietly explained.

Every residence on LUBY has been walked through in person and measured against our inspection standard before it can publish — the finish of the rooms, the linen, the privacy, the arrival. Nothing lists because someone uploaded photographs. If a residence is on LUBY, someone from LUBY has stood in it.

Online booking with live dates opens with the launch season. Until then, browse the collection and write to the concierge — we will confirm dates and arrange the stay with you directly.

Each residence carries its cancellation policy, shown on its page before you commit — the terms you see there are the terms that apply. To change dates or cancel, write to the concierge and we will handle it under that policy.

Fully. The entire platform is written in Arabic and English — not translated as an afterthought — and you can switch languages from any page. The concierge replies in whichever language you write.

Apply from the "List your property" page. We review every application, and if the residence fits the collection we arrange an inspection visit. It publishes when it passes — and not before. Most of the work is ours, not yours.

A commission on confirmed stays only, agreed with you at onboarding. No listing fees, no photography fees, no charge for sitting in the collection unbooked.

Not yet, honestly. At launch you manage availability in the owner portal, and blocking dates takes seconds. Calendar sync with other platforms is on the roadmap — when it ships, it will be announced, not implied.

Online payment arrives together with online booking, at the launch season, built for the cards this country actually uses — mada first among them. Until then the concierge arranges payment for each stay directly with you.

When online booking opens: at confirmation, for the exact amount shown before you pay — VAT included, no fees discovered later. The price on the page is the price on the statement.

Yes. Everything on LUBY is priced in SAR, and when a cancellation policy provides a refund, it returns in SAR to the payment method that paid.

When booking opens, confirmations and stay updates arrive by email, with SMS for the messages that should not wait. Today, the only mail LUBY sends is the Register — the fortnightly dispatch you asked for.

Always — every marketing email carries an unsubscribe link that works the first time. Messages about a stay you have booked are not marketing and will always reach you.